Teneo Developers Community

Studio says 'Communication error communicating with the server.'

Studio says ‘Communication error communicating with the server.’ Does this mean my license is expired?

Your environment goes to sleep 30 minutes after the last person in your team closed Studio. If you then start Studio again, the environment has to wake up. Because of that, Studio can give a message ‘Communication error communicating with the server’. The error might look like this:

If you give it a few more minutes and then click the ‘Connect’ button again, you should be able to login.

You can also go here: https://www.teneo.ai/manage/environment and wait until the status says ‘Running’ and then click the ‘Connect’ button in Studio.