Teneo Developers Community

Teneo Studio says 'Server is restarting. Please try again'

I opened Studio and instead of allowing me to login it says ‘Server is restarting. Please try again…’ Is something wrong?

Your environment goes to sleep 30 minutes after the last person in your team closed Studio. If you then start Studio again, the environment has to wake up. Because of that, Studio will say ‘Server is restarting’ or in some cases Studio might give a message ‘Communication error communicating with the server’. If you then wait for say 10 minutes and then click the ‘Connect’ button again, you should be able to login.

You can also go here: https://www.teneo.ai/manage/environment and wait until the status says ‘Running’ and then click the ‘Connect’ button in Studio.